The Projects

I work with technical partners to improve government service delivery and application development. Currently, I lead the content strategy for a critical financial application used by state and territory finance officers to submit expenditures.

From product content development to communications strategy for application users to automation engineering, my role is to be a champion for change, and to ensure information is presented and shared according to standards and best practices.

Designing a user-centered communications strategy to onboard legacy users to a new application faster.

Making sense of approval workflows to enable automations and digital signatures for faster, more secure authorizations on critical documents.

Instructional content for training and socializing new standards and approaches.